AboveAir Technologies is dedicated to supporting its product installations. If a problem arises that cannot be handled through following the directions on this site or one of the supplemental manuals included with your unit, contact AboveAir Technologies at (301) 874-1130 Monday through Friday from 7:00 AM to 4:00 PM Eastern Standard Time or email support@aboveair.com any time.

So that we can provide prompt and accurate support, please have the following information available when you call:

• Your name, company, and contact number or email.
• Unit Model Number
• AboveAir Technologies job number (5 digit)
• Serial Number (8 digit)
• A brief description of the problem

Model number, serial number, and job number are always printed on the unit's nameplate. If a problem occurs outside of the business hours, leave a message with the aforementioned information and one of our support staff will return your call as soon as possible.

All warranty inquiries are handled through technical support. After troubleshooting the unit with a qualified field service technician, a determination will be made on whether a part(s) may be defective. If a part is determined to possibly be defective through the troubleshooting process, a replacement part will be shipped to the address provided by the customer.

A purchase order is required for all warranty parts to ensure return of the defective part. The following information will be required for processing:

• Customer Contact Name
• Customer Billing Address
• Customer Shipping Address
• Customer Telephone Number
• Credit Card Authorization or Approved Credit
• Date of Order
• Unit Serial Number

A Return Material Authorization (RMA) number will be provided for the defective part(s). Clearly note the RMA number on the address label. The customer is responsible for the shipping cost to return the defective part(s) to the AboveAir Technologies factory. The defective part(s) must be returned within 30 days for evaluation by the service department. If the part is found to be defective after examination by the technical support team, a credit will be issued. Refer to the warranty certificate included in the Introduction section of this IOM manual for further details.

Requests for spare and replacements parts are made through the service department at AboveAir Technologies at (301) 874-1130. Quotes will be provided for the specified parts for a specific unit. Visa, Mastercard or approved credit with AboveAir Technologies are acceptable forms of payment.

Any returned parts sold as spare/replacement items will be subject to a 25% restocking charge. If the part is not a stocked item, a 50% restocking charge will be applied. In order to return a part, contact AboveAir Technologies at (301) 874-1130 for a Return Material Authorization (RMA) number. Parts are eligible for return for 30 days after the original purchase date and must be returned in their original packaging with all associated materials. Spare or replacement parts sales over 30 days are not eligible for return.